Fractional COO

Location: Remote

Status: Independent Contractor (1099)

About the Role

On Call COO is an advisory firm that provides high-level operational leadership to growth-stage businesses. We’re building a bench of exceptional fractional COOs to support our expanding client base across industries such as e-commerce, professional services, education, health and wellness, hospitality and more.

We are seeking experienced fractional COOs who bring strategic leadership, operational rigor, and a track record of scaling companies. This is an evergreen contractor role with flexible client assignments based on availability and fit.

Minimum Experience Requirement (Non-Negotiable)

To be considered, candidates must have held the title of Chief Operating Officer OR Chief Strategy Officer for at least 3 years in a prior organization (not as a consultant, as an internal executive).

Key Responsibilities

As a Fractional COO within our firm, you’ll be assigned to one or more client accounts, acting as the operational leader responsible for driving clarity, structure, and execution. Responsibilities may include and are not limited to:

Strategic Leadership & Scaling

  • Develop and operationalize company vision, OKRs, and growth strategies.

  • Translate CEO or founder goals into actionable roadmaps.

  • Lead strategic planning, annual planning, and quarterly priorities.

Operational Excellence

  • Audit existing operations and implement systems, processes, and SOPs.

  • Improve efficiency across people, platforms, and workflows.

  • Build operational dashboards, performance metrics, and framework for accountability.

Team Leadership & Management

  • Build or restructure org charts to support scale.

  • Oversee leadership teams and departmental managers as needed.

  • Implement leadership development, performance management, and accountability systems.

Business Optimization

  • Streamline finance, Sales, HR, marketing operations, fulfillment, and client services.

  • Improve profitability through cost management and strategic decision-making.

  • Lead special initiatives or change management efforts.

Execution & Oversight

  • Guide project managers, operations managers, and BOMs.

  • Hold teams accountable to deadlines, KPIs, and standards.

  • Provide C-suite reporting and executive-level communication.

Qualifications

Candidates must meet the following criteria to be eligible:

Required:

  • Minimum of 3 years in a full-time role as a Chief Operating Officer or Chief Strategy Officer.

  • Proven experience scaling a company, department, or division.

  • Strong leadership background working directly with CEOs/founders.

  • Experience managing cross-functional teams and/or senior leaders.

  • Demonstrated ability to build and optimize operational infrastructure.

  • Excellent communication, decision-making, and problem-solving skills.

Preferred:

  • Experience in business turnaround, start-up or growth-stage businesses.

  • Prior consulting or fractional executive work is a plus (but not required).

What This Role Looks Like

  • Independent contractor (1099) status

  • Flexible hours depending on client assignments

  • Engagements range from weekly retainers to intensive projects

  • Collaboration with our internal operations managers, BOMs, and analyst teams

  • Remote work with occasional travel opportunities depending on client needs

Who You Are

This is an ideal role for a seasoned operator who:

  • Loves solving complex business challenges

  • Is energized by working with founders and leadership teams

  • Can quickly diagnose gaps and implement effective solutions

  • Wants variety in industry, scope, and project types

  • Enjoys autonomy without losing accountability

  • Operates with excellence, confidence, and executive presence

Our Core Values – And Yours Too

At On Call COO, we lead with values. These aren’t just words, we live them every day, and we’re looking for someone who does the same.

  • Foster Inclusion – We value diverse voices and perspectives.

  • Take Action with Certainty – We make bold moves, even when things aren’t perfect.

  • Trust the Process – We know good things take time, and we show up with consistency.

  • Lead with Joy – We do meaningful work and have fun doing it.

  • Encourage Bravery – We speak up, step forward, and stretch ourselves.