Build Bold. Lead with Joy. Grow With Us.
At On Call COO, we help small and scaling businesses grow with clarity, systems, and confidence. Led by founder Melissa Franks, our team thrives at the intersection of high-level strategy and get-it-done execution and we’re always on the lookout for curious, values-driven, action-takers to grow with us.
We work fast, lead with purpose, and believe that process doesn’t have to be boring. Whether you’re supporting a billion-dollar brand or a founder-led startup, you’ll be part of work that truly makes a difference.
And yes, we get a lot done, and we also laugh a lot along the way. Joy and excellence are not mutually exclusive.
💡 Our Core Values
We’re not just looking for help, we’re building a culture. Everyone on the On Call COO team is expected to uphold these five values:
Foster Inclusion – We value diverse perspectives and create space for everyone to be heard.
Take Action with Certainty – We believe progress beats perfection.
Trust the Process – We show up consistently and keep going, even when it's hard.
Lead with Joy – We believe in finding lightness, humor, and gratitude in our work.
Encourage Bravery – We take smart risks, speak up, and grow boldly.
If these values speak to you, keep reading.
Open Roles
Location: Remote
Type: Part-time (Contractor)
Pay: To be negotiated
We’re building a powerhouse bench of Fractional COOs to support founders through growth, scale, and operational transformation. This is a contract-based executive role for experienced operators who have already served as a Chief Operating Officer or Chief Strategy Officer for at least three years inside a company.
You’ll step into founder-led businesses that need structure, strategic leadership, and execution support. You may lead planning, build systems, oversee teams, optimize finances, or drive accountability across departments, always as a partner to the CEO.
🧩 It’s a mix of:
Strategic planning & execution
Team leadership & accountability
Systems, process, and ops improvement
Growth, scale, and profitability support
Cross-functional oversight
This role is ideal for executives who love impactful work, want flexibility, and thrive in environments where clarity and leadership are needed fast.
Location: Remote
Type: Part-time (Contractor)
Pay: To be negotiated
We’re hiring a Business Operations Manager to support client accounts across On Call COO.
This is a 1099 contractor role (10–40 hours per week depending on client needs), ideal for someone who thrives in client-facing work and can bring structure, clarity, and execution to fast-moving businesses.
You’ll work directly with client leadership teams, supporting them with operational oversight, KPI dashboards, process improvements, and day-to-day management of business functions. You’ll be embedded in client accounts, acting as their go-to operator while collaborating with our Fractional COOs.
🧠 It’s a mix of:
Business operations strategy
KPI tracking & reporting
Process creation & documentation
Client onboarding & offboarding
Contract and project oversight
Calendar and workflow management
You’ll thrive in this role if you’re resourceful, detail-oriented, and love making order out of chaos. Our clients look to you for clarity and structure so they can stay focused on growth.