Business Operations Consulting That Actually Runs Your Operations.
Most consulting firms hand you a deck and walk away. On Call COO embeds a Fortune 500-caliber operations consultant inside your business to fix what's broken and deliver your first measurable win within 30 days.
With an Operations Consultant You can buy back your time so that you can focus on what matters most
An Operations Consultant provides part-time operational leadership and expertise which means you can get the support you need in your business when you need it.
The best part about partnering with an Operations Consultant is you can leverage expert talent to focus on your most important business priorities.
Operational Strategy: a clear, prioritized plan for how the business runs, not just what it should achieve.
Process Optimization: finding and fixing the workflows that are quietly costing time, money, or quality.
Leadership and Management: hands-on guidance for the team executing the plan day to day.
Project Management: keeping cross-functional initiatives on schedule and accountable.
Scalability Planning: building the operational foundation that holds up as the business grows.
Risk Management: identifying operational exposure before it becomes a crisis.
Interim Leadership: covering an operational leadership gap without a full-time hire.
Cost Efficiency: cutting waste from operations without cutting output.
What does an Operations Consultant Do?
What Clients are Saying
“Before working with On Call COO, we needed interim leadership support during an active transition period with no clear bandwidth internally to absorb it. Alex stepped in and immediately took ownership of our Client Success team cadence -- running weekly huddles, keeping the team aligned, and managing 1:1s with key staff. She also delivered a clean transition overview before wrapping up, which made handoff seamless. If you need experienced operational or leadership support that can plug in fast and execute without a lot of hand-holding, On Call COO delivers on that. We would recommend them to any firm navigating a similar gap.”
Vin Amalfitano, Director of Operations Financial Services
We were pleased with how quickly Abbie and Alex understood where our issues were, and wasted no time in addressing them. They were efficient and communicative. We feel much readier for the busy season this year.
Norah, CEO - E-Commerce
Over the past year, Abbie has been instrumental in getting this business into real operational shape.. She built out our SOP-driven processes, brought structure and financial discipline to how we run the business, and worked closely with our ops lead to develop him into the strategic Director of Client Operations he is today. Because of that work, he is now fully equipped to own execution and run point on operations going forward.
Chloe, Founder - Logistics & Home Services
Before working with On Call COO, I felt overwhelmed trying to get the knowledge, policies, and processes that lived in my head documented and organized. I knew these resources were essential for growing my business and supporting my team, but finding the time and structure to create them was a challenge.
As a result of our work together, I now have a refreshed onboarding course for new travel advisors joining the the team, along with a strong collection of SOPs that are practical and easy for both me and my advisors to use. These resources have created greater consistency and confidence across the business.
I would recommend speaking with On Call COO to any business owner who needs clarity on where to focus and wants support actually getting important projects completed. They don't just add ideas to your to-do list. They provide the guidance and hands-on help needed to move things forward and get results.
Lisa Lacey, Founder - Travel
An Operations Consultant provides you access to high-level operational expertise NOW which can you save you years and tens of thousands of dollars growing your business organically.
When you partner with On Call COO, some of the immediate benefits are:
A business operations consultant who executes the plan, not just writes it.
Fortune 500-caliber operating experience, applied to your business specifically.
A measurable first win within 30 days, not a quarter of discovery meetings.
Flexible engagement that scales up or down with what the business actually needs.
One point of accountability instead of a rotating team of junior consultants.
No long-term consulting contract required to see results.
Why partner with On Call COO?
The Results You Will Experience
Operational Clarity
A clear picture of what's actually working, what isn't, and why, within the first weeks of the engagement.
Freedom from the Day-to-Day
An Operational Consultant takes the weight off your shoulders so the business can run without routing everything through you. You stop fire fighting and start leading with strategy.
Accelerated Growth
You will receive tested and proven strategic tactics that can increase profit margin, lower operating costs AND unlock the door to exponential growth.
FAQ’s
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No. An Operations Consultant is a working executive in your business. You will receive senior level expertise combined with the ability to do the work. Depending on the scope the consultant can coach, mentor and manage teams allowing for full development of you and the team long term.
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The goal of our partnership is to free up your time so you can work on what matters most in your business, and get the free time you crave. The onboarding phase will require the most of your time up front and then we get to work, being intentional to limit our time with you to when we really need it.
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Yes, if one of the areas you need support in is people management. With over two decades of management experience of teams of 1 to hundreds, we can provide the coaching mentorship and mangement your team needs.
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That is exactly why you should partner with On Call COO. We have the senior expertise to build the strategy and the real business skills to implement it with you and your team. We don't just talk about work, we do it.
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As a part of our consultation we discuss the support your business needs and your preferred way to work. On Call COO delivers on the promise of flexibility and we will be there when you need us most.
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The best way to know is to book a call.
On Call COO works with businesses across two engagement tiers. Our retainer tier is built for businesses with $3M or more in gross profit, where an ongoing, embedded operations consultant carries the most leverage. We also offer an advisory tier for businesses at the $500K and up level, for founders who need senior operational guidance without a full embedded retainer. Below $500K, we can typically only take on a small number of engagements, and generally only where the business has outside funding to support it.
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The consultation is absolutely free to you and the best place to start. At the end of that discussion we will determine if On Call COO is a good fit and what package would be right for your business.
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No. An OBM typically manages existing systems and calendars inside a business. A business operations consultant from On Call COO diagnoses what's broken at the operational level, builds the fix, and runs the execution, the same "we execute, we don't just advise" difference that shows up across this page.
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Our specialization is in businesses that are established and have defined growth targets. We have experience with businesses of all types and industries, see our about page for case studies.
As Seen On . . .
Hope is not a strategy,
having a team of experts is.
